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Swansea University

Student and Staff VPN

Welcome to the Swansea University VPN service


In order to use this service PLEASE REGISTER USING THE INSTRUCTIONS BELOW. The VPN service provides enhanced security as well as greater flexibility across operating systems

Important Information

Authentication to the VPN requires secondary verification using Microsoft Multi-Factor Authentication (MFA), as used for other University services.

If, for any reason, you have not set up Microsoft MFA for your University account, please follow the relevant link below.

To register your account for Microsoft MFA please follow the instructions for Staff if you are a staff member, or for Students if you are a student of the University


Choose your Platform for the VPN


VPN on a PC VPN on Android VPN on iOS VPN on an AppleMac





Secure Remote Access (VPN)

The Secure Remote Access service provides students and staff with the ability to connect to restricted University resources while off campus or using eduroam. The service encrypts traffic between a user's computer and the University's network. These instructions explain how to use the Pulse Secure Client with the Secure Remote Access service. When you are off campus, the Secure Access Portal/VPN is the recommended method for accessing departmental databases, servers and other university IT resources that reside behind network firewalls.

Requirements

Windows 7 or later can connect with a compatible web browser. Web Browsers supported by Swansea University are Chrome, IE or Firefox.

Using the Remote Access Service

These instructions have been created using the Google Chrome web browser.

To use the Swansea University Remote Access Service:

  1. In a web browser, go to https://connect.swan.ac.uk


  2. You will be presented with a Pre Sign-In Notification, click proceed


  3. Log in with your Swansea University username and password

  4. Accept the MFA authentication request using the Microsoft Authenticator App, or via text or phone call; as you would for logging into your email

  5. On the next it will start to load the Host Checker component which requires the application launcher


  6. After a short period the screen will prompt for the application launcher to be installed, click Download when it appears


  7. In the bottom right hand corner of Chrome you will be prompter to keep or discard the PulseSecureApplicationLauncher.msi file, click keep


  8. Once the file has download follow the instructions on screen


  9. Once the installation is complete click OK

  10. Then click on HERE to continue


  11. When prompted by Chrome click in the box to remember the choice the click on Open Pulse Secure Application Launcher


  12. If the following certificate error appears please answer "Yes" to "Do you want to proceed?"


  13. Once the application launcher is installed the Host Checker component will install and you will be prompted to allow admin access to install the component

  14. Under Client Application Sessions Click the Start Button and when prompted enter the admin credentials or allow the installer to have access to install the Pulse Secure


  15. You will also notice when you have logged in the Web Bookmarks section where you can access web resources securely without having to use the Pulse Secure Client VPN or you can use the VPN and Web Bookmarks at the same time










Secure Remote Access Android (VPN)

The Secure Remote Access service provides students and staff with the ability to connect to restricted University resources while off campus or using eduroam. The service encrypts traffic between a user's computer and the University's network. These instructions explain how to use the Pulse Secure Client with the Secure Remote Access service. When you are off campus, the Secure Access Portal/VPN is the recommended method for accessing departmental databases, servers and other university IT resources that reside behind network firewalls.

Requirements

Android devices running version 4.0 (Ice Cream Sandwich) or later can connect to Swansea University's SSL VPN with the Pulse Secure app.

To check which version of Android is running on your device, go to Settings, and then select About Phone or About Tablet. The operating system version will be located under "Android version". (Ignore "Kernel version"; although the number will look similar, the operating system version is not identical to the kernel version).

Installing the app

Pulse Secure is available for Android from the Play Store.
Google Play Store

  1. Open the Google Play store.
  2. In the search bar, enter pulse secure. Look for the green, white, and black Pulse Secure logo ( ).
  3. Select Pulse Secure.
  4. Start the application and accept the End User License Agreement.
  5. Tap Add Connection, and then:
    1. For "Connection name", enter IU SSL VPN.
    2. For "URL", enter https://connect.swan.ac.uk.
    3. For "Username", enter your username i.e. a .test.
    4. Make sure "Authentication Type" is set to Password.
    5. Leave the "Realm" and "Role" fields blank.
  6. Tap Create Connection.
  7. Exit fully out of the app.

Connecting and disconnecting

Important:
To connect to the Swansea University SSL VPN:
  1. Open Pulse Secure, and then tap Connect. The first time you do this, you may see a dialog box that prompts you to check a box labeled I trust this application. Check the box, and then tap OK.
  2. The first time, you may see a security warning asking you about a certificate. Accept the certificate.
  3. You should see the Swansea University SSL VPN Service web page; enter your Network ID username (in most cases, this will already be filled in by the app) and password.
  4. Accept the MFA authentication request using the Microsoft Authenticator App, or via text or phone call; as you would for logging into your email.

Note:
You can connect only a maximum of one device at a time to Swansea University's SSL VPN. If you try to connect a second device while you already have a connection running on one other devices, you will see a prompt asking whether you want to maintain the existing connection and cancel the new connection request, or break existing connections and establish a new connection.







Secure Remote Access iOS (VPN)

The Secure Remote Access service provides students and staff with the ability to connect to restricted University resources while off campus or using eduroam. The service encrypts traffic between a user's computer and the University's network. These instructions explain how to use the Pulse Secure Client with the Secure Remote Access service. When you are off campus, the Secure Access Portal/VPN is the recommended method for accessing departmental databases, servers and other university IT resources that reside behind network firewalls.

Requirements

iOS devices running version 6.1.3 or later can connect to Swansea University's SSL VPN with the Pulse Secure app. To check the version of your iPhone, iPad, or iPod touch, from Settings, select General > About, and look under "Version". Newer versions of Pulse Secure have higher iOS requirements, but the App Store will allow you to download and install an older version that will work on your device, as long as it is running at least 6.1.3.

Installing the app

Pulse Secure is available for iOS from the App Store. You can search for it, or go directly to Pulse Secure on the App Store in Safari on your iOS device to install it. Apple Store

The first time you open Pulse Secure, follow the instructions on the screen. It may ask you to enable the app, to accept a license agreement, or to uninstall Junos Pulse (an older VPN client that no longer works at Indiana University). The URL for the IU VPN server is: https://connect.swan.ac.uk/

For other settings, you may use the defaults

Connecting and disconnecting

Important:

To connect to the Swansea University SSL VPN:
  1. Open Pulse Secure, and then tap Connect.
  2. Enter your username and password.
  3. Accept the MFA authentication request using the Microsoft Authenticator App, or via text or phone call; as you would for logging into your email.
Note: You can connect only a maximum of one device at a time to Swansea University's SSL VPN. If you try to connect a second device while you already have a connection running on one other devices, you will see a prompt asking whether you want to maintain the existing connection and cancel the new connection request, or break existing connections and establish a new connection.







Secure Remote Access Mac (VPN)

The Secure Remote Access service provides students and staff with the ability to connect to restricted University resources while off campus or using eduroam. The service encrypts traffic between a user's computer and the University's network. These instructions explain how to use the Pulse Secure Client with the Secure Remote Access service. When you are off campus, the Secure Access Portal/VPN is the recommended method for accessing departmental databases, servers and other university IT resources that reside behind network firewalls.

Requirements

Web Browsers supported by Swansea University are Google Chrome, Safari or Firefox.

macOS Catalina 10.15 and above

There is a know issue when installing Pulse Secure on macOS Catalina 10.15 and above, where users receive a prompt that Apple cannot check the downloaded package for malicious software.

Pulse Secure are working on resolving this issue and have provided guidance in a workaround detailed in a knowledge base article: https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44321

Using the Remote Access Service

These instructions have been created using the Safari web browser.

To use the Swansea University Remote Access Service:

  1. In a web browser, go to https://connect.swan.ac.uk


  2. You will be presented with a Pre Sign-In Notification, click proceed


  3. Log in with your Swansea University username and password

  4. Accept the MFA authentication request using the Microsoft Authenticator App, or via text or phone call; as you would for logging into your email

  5. On the next screen it will start to load the Host Checker component which requires the application launcher


  6. After a short period the screen will prompt for the application launcher to be installed, click Download when it appears


  7. Once the download has completed follow the instructions on screen to launcher the installer


  8. Click continue when prompted


  9. Click on Install for me only and then click on Continue


  10. On the next screen click Install


  11. Once the install has finished click Close


  12. Once the application launcher is installed the Host Checker component will install and you will be prompted to allow admin access to install the component


  13. Under Client Application Sessions Click the Start Button and when prompted enter the admin credentials or allow the installer to have access to install the Pulse Secure


  14. Once the Pulse Secure client is install it will connect the VPN automatically.

    You will also notice when you have logged in the Web Bookmarks section where you can access web resources securely without having to use the Pulse Secure Client VPN or you can use the VPN and Web Bookmarks at the same time